Ambulatory sedan & van
For members who walk with or without a cane. Curb-to-curb and door-to-door assistance.
Non-emergency medical transportation · Colorado
Rides to care, delivered with dignity.
Zoe Care LLC moves members to medical appointments safely and on time — ambulatory, wheelchair, stretcher and non-emergency ambulance service, with door-to-door assistance from a screened, trained driver.
Zoe Care serves under Colorado's NEMT broker, MediDrive — and private-pay riders and private-pay companies.
Background-checked drivers
HIPAA-conscious handling of PHI
ADA-compliant vehicles
On-time commitments
Today · dispatch board
E. Alvarez · 8:00–12:00Wheelchair-accessible van · Dana W.On shift
R. Okafor · 1:00–5:00Ambulatory sedan · Marcus B.Assigned
J. Lindqvist · will-callReturn trip from dialysisReady pickup
Illustrative dispatch view — every trip carries a unique Trip Number.
4Levels of service — sedan/van to non-emergency ambulance
15 minOn-time pick-up window, tracked monthly
24 hWindow to report any accident or incident
10 yrRecord retention for trips and billing
What we do
A level of service for every member
We match the vehicle and the crew to the member's needs — never the other way around.
Wheelchair-accessible van
Lift- or ramp-equipped vehicles, with trained securement of the member and their chair before the wheels turn.
Stretcher van
For members who must remain reclined in transit, with a secure gurney and a two-person crew where required.
Non-emergency ambulance
Basic and advanced life-support capable transport for covered, non-emergency medical needs.
How it works
From reservation to signature
Every trip is pre-authorized, assigned a unique Trip Number, and documented end to end.
1 · The ride is requested
A member, a caseworker or a facility books transport. We receive daily reservation requests and confirm receipt.
2 · Eligibility & assignment
The trip is verified and assigned to an eligible driver and vehicle, and a unique Trip Number is generated for the date of service.
3 · We confirm the pick-up
We confirm the scheduled pick-up time with the member at least 24 hours ahead, and the driver announces arrival at the door.
4 · The trip is tracked live
Real-time events — On My Way, Arrival at Pick-Up, Pick-Up, Arrival at Drop-Off, Drop-Off — plus route data for every leg.
5 · Completion & signature
The member (or an authorized representative) signs electronically at drop-off, and the completed trip log supports the claim.
Who signs the trip log?
The member signs. If a member cannot sign, a household member, a designated caretaker, or a representative of the drop-off facility signs in their own name and notes their relationship (for example, “J. Doe – facility nurse”).
A driver or attendant may never sign the member's name on their behalf.
Door-to-door, not just curb-to-curb
Where a trip calls for it, the driver parks, meets the member at the threshold of the primary entrance, assists them into the vehicle, and walks them to the entrance at the destination.
Our service standards
Commitments you can hold us to
These are operating standards, measured and reviewed — not slogans.
On-time pick-ups
“On-time” means at the scheduled time or within 15 minutes after it. Monthly average wait must stay within 15 minutes; no single wait beyond 30.
24-hour confirmation
We confirm each scheduled pick-up with the member at least one day ahead, so nothing is a surprise.
Fair no-show rule
The driver waits at least 10 minutes past the scheduled time before a member can be marked a no-show — and notifies dispatch before leaving.
Will-call within the hour
For return trips from an appointment, we arrive within 60 minutes of being notified the member is ready.
Hospital discharge in 3 hours
Same-day discharge reservations are picked up within three hours of acceptance.
Multi-load, capped
No member rides more than 45 minutes beyond the direct travel time when trips are shared.
Trust & compliance
Care that stands up to scrutiny
We operate inside the rules that govern Medicaid- and Medicare-funded non-emergency transportation.
Privacy & HIPAA
Member health information is used only as needed to perform transport, safeguarded, and reported on if ever compromised.
Screened drivers
Criminal background checks before service and repeated annually, with screening against exclusion databases.
No balance billing
Members are held harmless — we never bill a member for amounts that are the legal responsibility of a health plan.
Insurance
Commercial auto, general liability, and workers' compensation coverage, with required insured endorsements in force.
Dignity for all
Service without regard to age, sex, race, creed, disability, national origin, sexual orientation, or condition.
Records kept 10 years
Trip logs, manifests and billing documentation are preserved and available for audit.
Where we drive
Serving Colorado's Front Range
Zoe Care LLC provides non-emergency medical transportation across the Denver metro and surrounding Front Range communities, coordinating with hospitals, dialysis centers, clinics and case managers.
Denver metro
Front Range
Dialysis & clinic routes
Hospital discharges
Not sure whether your area is covered? Call us — we will tell you straight.
Book a ride, or drive with us
Members and case managers: request transportation and we will confirm details. Drivers: join a team that trains you properly and treats you professionally.