Support

How do I scan a document?

Tap Scan on the home screen and choose a mode (Document, ID, Passport, or Receipt). Point your camera at the page — Carbonless detects the edges automatically — then capture. You can add more pages, apply a filter, and save.

What's included in the free version?

You can try Carbonless with a limited number of scans for free. Upgrading to Carbonless Pro unlocks unlimited scans plus text extraction (OCR), export to PDF, Word, and Excel, signatures, stamps, and more.

How much does Carbonless Pro cost?

Pro is available as a monthly plan ($4.99/month) or a yearly plan ($29.99/year). Prices may vary by region and are shown in the app in your local currency.

How do I cancel or manage my subscription?

Subscriptions are managed through your Apple ID, not inside the app. On your iPhone or iPad, open Settings → [your name] → Subscriptions, select Carbonless, and choose to cancel or change your plan. See Apple's guide: Manage subscriptions on your device.

I already paid — how do I restore my subscription?

If you reinstalled the app or switched devices, open the paywall and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

Where are my scans stored? Are they private?

Your scans and documents are stored locally on your device and are not uploaded to our servers. See our Privacy Policy for details.

The text recognition or export isn't perfect.

Text recognition works best on clear, well-lit, high-contrast pages. Try the B&W or Enhance filter before saving. If something still looks off, email us a description and we'll help.