Privacy Policy & Messaging Terms

Zoe care LLC · Last updated October 3, 2026

1. SMS / text messaging privacy

This section governs every phone number, consent record, and text message Zoe care LLC collects through its SMS program. Where it differs from the general policy below, this section controls.

Contact us: If you have questions about these messages, contact Zoe care LLC at zoecarellc@gmail.com or (720) 722-9222.

What we collect and why

Your mobile phone number and your opt-in choice with the date and time you made it. We use this only to send the informational ride reminder and driver arrival notification text messages you consented to.

Data sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell, rent, lease, or otherwise transfer your mobile phone number, SMS consent, or opt-in status to any third party, affiliate, or partner, for any purpose.

Our telephone carrier delivers messages on our behalf as a contracted processor and may not use your number or messages for any purpose of its own.

Safeguards

We protect SMS data with access controls (only authorized dispatch staff can view it), contractual limits on our carrier and software providers, password-protected and encrypted systems, and monitoring for unauthorized access.

Message types

We send informational ride reminder and driver arrival notification text messages only. We do not send marketing, promotional, or conversational messages. Message frequency varies. Message and data rates may apply.

How you opt in

On the ride request form at zoecarellc.com/contact.html, you may check an optional, unchecked box that reads: "By checking this box, you agree to receive informational ride reminder and driver arrival notification text messages from Zoe care LLC. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out." We send text messages from (720) 722-9222 only to people who check the box and submit the form. Consent is not a condition of purchase or service; if you leave the box unchecked, we will contact you by phone call or email instead.

How you opt out

Reply STOP to any message at any time. You will receive one final message confirming you have been unsubscribed, and no further messages. Reply HELP for help, or contact us at zoecarellc@gmail.com.

2. General privacy policy

Zoe care LLC ("Zoe Care," "we," "us") provides non-emergency medical transportation (NEMT) in Colorado. This section covers information collected through our website, by phone, and in the course of providing rides.

Information we collect

Contact details you give us: name, phone number, email address.
Ride details: appointment date and time, pick-up and drop-off locations, level of service needed, and any mobility or assistance needs you tell us about.
Basic website data such as pages visited and browser type, from our hosting provider's standard server logs.

How we use it

To schedule and provide transportation you request.
To keep trip records we are required to keep as a Medicaid NEMT provider.

Health information and ride records

Some ride details may be protected health information (PHI). We handle PHI in line with HIPAA. We do not transfer consumer data to external organizations except where strictly required by law and as necessary to provide the requested service: specifically, the trip record for a Medicaid ride is reported to the broker or payer that authorized and pays for that ride, as the program requires. Your SMS consent and mobile opt-in data are never part of that record and are never transferred.

Retention

We keep ride and contact records as long as Medicaid and business record-keeping rules require, then delete or anonymize them. SMS consent records are kept as proof of consent for as long as you remain opted in and for the period required by carrier rules afterward.

Your choices

You may ask us to correct or delete your contact information, or to stop contacting you, by emailing zoecarellc@gmail.com or calling (720) 722-9222. Records we must keep by law will be retained for the required period.

3. Zoe care LLC Messaging Terms and Conditions

The messaging program consists of informational ride reminder and driver arrival notification text messages sent to riders who opt in on our ride request form.
You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at zoecarellc@gmail.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Full SMS terms: zoecarellc.com/sms-terms.html

4. Contact

For questions about SMS messages or this policy, contact Zoe care LLC at (720) 722-9222 or zoecarellc@gmail.com. Denver, Colorado.

5. Changes to this policy

We may update this page from time to time. The date at the top shows the latest revision.